Under the direction of the Peninsula Agency on Aging (PAA), the greater Williamsburg area is leading the Commonwealth in the implementation of Virginia ’s “No Wrong Door” project. No Wrong Door is an initiative to simplify and improve service delivery to Virginia ’s older and/or disabled adult population through enhanced communication processes among service providers. The project is a highly collaborative effort between multiple state agencies, local agencies and private partners.

The No Wrong Door initiative will include the introduction of a web-based software tool for providers to assist them with Information and Referral and, where applicable, Case Management to individuals requiring this assistance.  This software creates a “one-stop” service approach and ensures that everyone has the same access to information and resources on long-term support services, regardless of their first point of entry into the system.  The software is designed to provide efficient coordination of client information, service referral and case management while complying with all privacy issues. In short, it uses technology to effectively share knowledge, unite multiple services and providers, and simplify processes for both the consumer and provider.

The No Wrong Door initiative was created through a federal grant by the Administration on Aging  The grant, to establish Aging and Disability Resource Centers (ADRC's), has been awarded in 43 states and each state has its own approach to developing the ADRC.  Virginia has chosen to develop a de-centralized model using the variety of public and private service providers in each region served by an Area Agency on Aging.  

PAA is fortunate to have the interest and funding support of the Williamsburg Community Health Foundation to include non-state agencies in this pilot project. In 2008, PAA will recruit, at no cost to the service provider, participants in the pilot project in service areas such as: 

•  In-Home Health Care

•  Respite Care

•  Alzheimer’s and Dementia Care

•  Housing/Home Renovation

•  Transportation

•  Home Delivered Meals

•  Assisted Living

•  Medical Clinics for free or low-cost care

•  Hospice Care

•  Hospital Discharge

•  Independent Living support

•  Nursing Care and Rehabilitation

      Those sharing the vision and taking the steps of leadership with this project include:

• Alzheimer's Association of SE Virginia Peninsula

• Angels of Mercy Medical Clinic

• Bayada Nurses

• City of Williamsburg Department of Human Services

• Comfort Keepers

• Hampton Department of Human Services 

• Hampton Health Department

• Housing Partnerships, Inc.

• Insight Enterprises, Peninsula Center for Independent Living

• James City County Department of Social Services

• Lackey Free Clinic

• Newport News Department of Human Services

• Peninsula Agency on Aging

• Peninsula Health District 

• Respite Care at Williamsburg United Methodist Church

• Sentara - Williamsburg Regional Medical Center

• United Way of Greater Williamsburg

• Williamsburg Area Meals on Wheels

• York-Poquoson Department of Social Services

Want to know more about this initiative and our development project this year?

 If you are a provider of aging or disability services and would like to learn more about No Wrong Door and your potential eligibility to participate in this network, please contact David Murray, Project Director at nwd@paainc.org or call 757-345-6277.

If you are a caregiver or direct consumer of aging and disability services and want to comment or have questions on this initiative, please submit your comment by using the “contact” prompt on the home page of this website . Thank you.

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